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h2m's Official Commitment

H2m | Games Responsible – Enjoy Without Excess

At h2m, we believe that the fun of gaming should come hand in hand with responsibility. Our platform is equipped with self-control tools, customisable betting limits, and professional support to ensure your gaming experience stays healthy and in control.

Daily Deposit Limit Temporary Break Self-Exclusion 24/7 Support
h2m's Pledge to Players
  • Gaming should be entertainment, not a source of stress
  • We do not encourage betting beyond your means
  • Access to self-control tools is always free
  • No targeted advertising to vulnerable users
  • Counselling support available with no conditions
18+
Platform Minimum Age Requirement
24/7
Problem Gambling Awareness Support
6
Self-Control Tools Available
0
Cost to Use Protective Tools
Self-Control Tools

Six Protective Tools Provided by h2m

All these tools are accessible directly from your account, free of charge, with no interrogation – because your privacy and dignity are fully respected.

Deposit Limit

Set daily, weekly, or monthly deposit limits based on your financial capacity. Limits take effect immediately and can only be increased after a 24-hour waiting period to protect against impulsive decisions.

Session Time Limit

Limit the total time you spend gaming each day. Once the limit is reached, the system will automatically notify you and ask you to confirm whether you want to continue or take a break.

Loss Limit

Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be temporarily blocked from placing new bets for that period.

Temporary Break

Activate a break mode for 24 hours, 7 days, or 30 days if you feel you need a pause. During this period, you will not be able to log in or place any bets on the h2m platform.

Self-Exclusion

The strongest option – close your own account for a period of 6 months, 1 year, or permanently. During the exclusion period, there is no way to reopen the account even upon request.

Promotion Controls

Opt out of receiving any promotional communications or bonus offers. h2m will not send any advertisements to users who have chosen to opt out.

Healthy Gaming Guide

What Is Responsible Gaming?

Responsible gaming means enjoying online betting as a form of controlled entertainment – not as a way to earn income, escape problems, or recover past losses. At h2m, this is not just a slogan. It is at the core of how we design our platform, from account control tools to player support protocols.

Many people play online games without any issues, enjoying them as casual entertainment after work or on weekends with friends. However, a small number of players may not realize that their gaming habits have begun to affect their daily lives – financially, in family relationships, or their mental health. This is where h2m's responsibility begins.

Remember this: Online gambling should be entertaining. If you start feeling stressed, anxious, or feel the need to hide your gaming habits from loved ones – that is a sign to take seriously.

H2m's Healthy Gaming Principles

Before you start playing or making a deposit, here are a few simple principles we encourage all players to keep in mind:

  • Set a budget you are fully prepared to lose before starting a gaming session.
  • Treat losses as the cost of entertainment, not a debt to be recovered.
  • Never try to chase your losses – game outcomes are random and cannot be recovered by placing bigger bets.
  • Set a time limit and respect it even when you are winning.
  • Do not play when you are under emotional stress, after drinking alcohol, or when you are severely fatigued.
  • Make sure gaming does not take over time that should be dedicated to family, work, or essential needs.

Important Reminder: Money used for betting must be surplus funds after all essential needs such as rent, food, bills, and emergency savings have been fully covered. Never borrow money to gamble.

How to Use Self-Control Tools at h2m

All self-control tools at h2m are accessible directly through the "Account Settings" section after you log in. The process is straightforward and takes less than two minutes:

  • 1

    Log in to your h2m account

    Access the platform via the Login button in the top navigation bar and enter your account credentials.

  • 2

    Go to Account Settings

    Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

  • 3

    Select the Responsible Gaming tab

    All self-control tools are listed here – deposit limits, time limits, loss limits, cool-off periods, and self-exclusion.

  • 4

    Set limits based on your needs

    Enter your desired limit value and confirm. The limit will take effect immediately with no fees or approval process.

  • 5

    Contact support if you need assistance

    The h2m support team is ready to help you set up self-control tools or provide information on external support resources if needed.

Any request to reduce a limit or activating a cool-off period will be processed immediately. However, requests to increase increase a limit require a 24-hour waiting period as an additional protective measure.

Understanding the Risks of Problem Gambling

Problem gambling occurs when a person can no longer control the urge to gamble despite being aware of its negative consequences. It can affect any individual regardless of age, background, or income level. According to studies by various public health bodies, approximately 1% to 3% of players experience a level of problem gambling that requires professional support.

Identified risk factors include significant financial stress, traumatic experiences, unaddressed depression or anxiety, a family history of gambling problems, and social isolation with limited support networks. h2m uses a behavioural monitoring system that allows us to detect concerning play patterns and proactively reach out to players to offer support.

Trusted External Support Resources

If you or someone you care about needs help, there are several organisations in Malaysia that provide free and confidential support:

  • Talian Kasih 15999 – A family and social welfare helpline operated by the Department of Social Welfare Malaysia, available 24 hours a day.
  • Befrienders Malaysia – Provides free emotional support for anyone feeling overwhelmed or facing a crisis, reachable through their official website.
  • Hospital Bahagia Ulu Kinta – A government psychiatric hospital providing treatment for addiction, including problem gambling.
  • Gamblers Anonymous Malaysia – A peer support group for individuals dealing with gambling problems, with weekly meetings held at various locations.

Check In With Yourself

Answer these questions honestly to assess your own play patterns.

1
Have you ever borrowed money to gamble or to pay off gambling debts?
2
Do you feel the need to hide your gaming activity from family or friends?
3
Do you constantly try to chase back money you have lost?
4
Do you feel restless or irritable when trying to cut back on gambling?
5
Is wagering starting to interfere with your work, family, or financial responsibilities?

If your answer is "yes" to any of the questions above, we encourage you to contact the h2m support team or Talian Kasih 15999 for guidance.

Control Tools – Status

Tools Status
Deposit Limit Active
Time Limit Active
Loss Limit Active
Cool-Off Period Active
Self-Exclusion Active
Promotion Controls Active

Useful Links

Recognise the Signs Early

Warning Signs of Problem Gambling

Early detection is key. Recognize these warning signs in yourself or a loved one before the problem becomes more serious.

Recurring Financial Problems

Frequently borrowing money, dipping into emergency savings, or being unable to cover monthly bills due to betting activity.

Hiding Gambling Activity

Lying to family or friends about the time and money spent on gambling.

Chasing Losses

Continuing to bet with larger amounts solely to recover money already lost.

Significant Emotional Changes

Feeling irritable, restless, or anxious when unable to gamble or when attempting to stop.

Neglecting Responsibilities

Work, studies, or family relationships are starting to suffer due to excessive time spent gambling.

Increasing Betting Urges

Needing increasingly larger bets to feel the same level of excitement as before.

FAQ

Responsible Gaming FAQ

Log in to your h2m account, go to the "Account Settings" section, and select the "Responsible Gaming" tab. There you can set daily, weekly, or monthly deposit limits. Limits take effect immediately upon saving. Should you wish to raise a limit, a 24-hour waiting period applies as an additional safeguard.

A temporary break suspends your account for a short period of 24 hours, 7 days, or 30 days. Once the period ends, your account is automatically reopened. Self-exclusion is a more permanent measure – your account will be closed for a minimum of 6 months, 1 year, or permanently, and cannot be reopened even upon your own request during that period.

Yes. The minimum age to register and play at h2m is 18 years old. An identity verification (KYC) process is carried out during registration to ensure compliance with this age requirement. Any account found to have been registered by an underage individual will be suspended immediately and the account balance will be returned.

Absolutely. The h2m support team, operating 24/7, can help you set limits, activate a cool-off period, or discuss self-exclusion options. All conversations are confidential and completely non-judgmental. You can also request to be connected with external professional support resources if needed.

Any balance in your account will be processed for withdrawal according to h2m's standard procedures. You will need to complete any outstanding identity verification requirements before the withdrawal can be processed. Your balance will not be lost – it will be returned to you via the payment method registered to your account.

No. When you activate a cool-off period or self-exclusion, all promotional communications including emails, in-app notifications, and SMS will be stopped immediately. h2m will not send any offers or advertisements to you during that period. This is part of our commitment to responsible gaming.
Play Smart

Join h2m – The Platform That Puts Your Well-Being First

H2m is more than just an entertainment platform. We are a responsible gaming partner, always by your side with protective tools, ongoing support, and a commitment to every player's well-being.

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Deposit Limit Available Temporary Break Self-Exclusion 24/7 Support Responsible Gaming
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