Terms and Conditions h2m – Platform User Guidelines

These Terms and Conditions ("Terms") govern the use of the h2m platform, accessible through our official website. This document constitutes a legally binding agreement between you as the user and h2m as the platform operator.

By using our platform — whether via web browser or mobile app — you automatically agree to comply with all terms stated in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

If you disagree with any part of these Terms, you are not permitted to use the h2m platform. h2m reserves the right to update these Terms at any time, and continued use of the platform after any changes constitutes acceptance of the updated terms.

To use the h2m platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and throughout the duration of platform use.
• Be located in a geographic region where the use of online casino platforms is permitted under local law.
• Not currently listed on any self-exclusion program of any recognized responsible gambling initiative.
• Register only one account per individual – multiple accounts are strictly prohibited.
• Act on your own behalf and not on behalf of any third party.
• Have never had an h2m account suspended or closed due to a previous terms violation.

H2m reserves the right to request proof of age and identity at any time. Registering with false information is a serious violation and may result in account closure and forfeiture of balances.

The h2m account registration process requires you to provide accurate, complete, and up-to-date information. Required details include your full name, date of birth, email address, mobile number, and preferred currency.

Identity Verification (KYC)

As part of our Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, h2m may request the following verification documents at any time:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address not older than 3 months (utility bill or bank statement).
• Bank statement or e-wallet screenshot for payment method verification.
• A selfie holding your identity document, if required.

Withdrawals exceeding certain limits require full KYC verification before processing. This is a security measure to protect your account and ensure compliance with applicable regulations.

H2m supports a variety of deposit methods for the convenience of Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow QR, local bank transfers, and cryptocurrency (USDT, Bitcoin, and Ethereum).

• The minimum deposit amount is RM10 for e-wallet and DuitNow payment methods.
• Deposits are processed instantly upon confirmation from the payment processor.
• All deposited funds must be used for gaming purposes only.
• H2m does not charge any processing fees on deposits; however, third-party payment providers may apply their own charges.
• Funds deposited in currencies other than Malaysian Ringgit will be converted using the current exchange rate set by the platform.

Withdrawals can be made to the same payment method used for the deposit, subject to completed identity verification. h2m is committed to processing withdrawals quickly and transparently.

• The minimum withdrawal amount is RM30.
• Withdrawal requests are typically processed within 15 to 60 minutes upon approval.
• Withdrawals that require manual review may take up to 24 business hours to process.
• Winnings from bonuses are subject to wagering requirements before they can be withdrawn.
• H2m reserves the right to request additional verification for withdrawals that exceed certain limits.
• Withdrawals will only be processed to accounts that have completed KYC verification.

H2m offers a wide range of bonuses and promotions including a welcome bonus, reload bonus, weekly cashback, and VIP program rewards. Each promotion has specific terms and conditions available on the Promotions ours.

General Bonus Terms

• All bonuses are subject to the wagering requirements (rollover) stated in their respective promotion terms.
• Bonuses may only be claimed once per promotion, unless otherwise stated.
• H2m reserves the right to void any bonus claimed through unauthorized means or fraudulent activity.
• Bonus funds cannot be withdrawn directly; only net winnings after fulfilling the wagering requirements are eligible for withdrawal.
• Some games may count partially or not at all toward fulfilling bonus wagering requirements – check the specific terms of each promotion.
• H2m reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Players found to have abused the bonus system through multiple accounts, hedge betting, or any other method intended to gain an unfair advantage will forfeit all related bonuses and wins.

All games on the h2m platform operate using independently certified and audited Random Number Generator (RNG) technology. This ensures every game outcome is truly random and cannot be influenced by any party.

The following conduct is strictly prohibited on the h2m platform:

• Use of automation software, bots, or any tool that enables gameplay without direct human involvement.
• Colluding with other players to manipulate game outcomes, particularly in poker and table games.
• Exploiting technical errors or bugs in games – any wins obtained through such means will be voided.
• Attempting to hack, breach, or interfere with the platform's functionality in any way.
• Using abusive, threatening, or harassing language or behavior toward staff or other players through any platform communication channel.

H2m reserves the right to suspend or close accounts, void bets, and withhold funds where there is evidence of a breach of gaming rules.

You are fully responsible for maintaining the confidentiality of your account login details, including your username, password, and two-factor authentication (2FA) code.

• Never share your login details with anyone, including h2m staff — we will never ask for your password.
• Enable two-factor authentication (2FA) for an added layer of protection on your account.
• Use a strong, unique password that is not used for any other service.
• Log out of your account after every session, especially when using a shared device.
• Report any suspicious activity on your account to the h2m support team immediately.

H2m will not be held liable for any losses arising from a user's own negligence in safeguarding their login credentials.

H2m fully complies with the Malaysia Personal Data Protection Act 2010 (PDPA). Your personal information is collected, processed, and stored in a responsible and secure manner.

• Your personal data is used solely for account management, payment processing, identity verification, and service improvement purposes.
• H2m does not sell, rent, or disclose your personal information to third parties without your consent, except where required by law.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.
• All communications between the platform and your device are protected with 256-bit SSL encryption.

For more information on how we handle your personal data, please refer to Privacy Policy our complete.

H2m maintains a platform built to high technical standards; however, as with any online service, occasional technical disruptions may occur. To the extent permitted by applicable law:

• H2m is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• H2m's maximum liability to any user for any claim is limited to the total amount deposited within the 30 days preceding the incident.
• H2m does not guarantee 100% uninterrupted platform availability at all times, although we strive to maintain 99.9% uptime.
• Bets placed during a known technical disruption may be voided and refunded at h2m's discretion.

Users may close their account at any time by contacting the h2m support team. Any remaining balance will be processed for withdrawal, subject to completed KYC verification and no outstanding wagering requirements.

H2m reserves the right to suspend or close a user account without prior notice in the following situations:

• Violation of any term in this document.
• Suspected fraudulent activity, money laundering, or misconduct.
• Providing false information during registration or the KYC process.
• Use of multiple accounts by the same individual.
• Self-exclusion requests related to the responsible gaming program.

In cases of closure due to fraud or serious violations, h2m reserves the right to withhold all account balances pending an internal investigation and/or report to the relevant authorities.

H2m is committed to resolving every complaint fairly, promptly, and transparently. If you encounter any issue related to gaming, payments, or your account, please follow the procedure below:

• Step 1: Contact the h2m customer support team via live chat or email, including full details of your complaint.
• Step 2: Our team will review complaints and respond within 48 business hours.
• Step 3: If you are not satisfied with the proposed resolution, you may escalate your complaint to h2m senior management.
• Step 4: As a final step, disputes may be referred to an independent dispute resolution body recognized by our licensing authority.

All bets and transactions recorded in h2m's server logs are final and will serve as the primary reference in any dispute.

H2m reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Material amendments will be communicated to users via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the h2m platform after the effective date of any amendment constitutes acceptance of the updated terms. It is your responsibility to review this page periodically for any changes.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved through negotiation or arbitration will be subject to the jurisdiction of a competent court.